Freedom Mobile is best known for its affordable mobile plans, but they now offer home internet in select regions. Oxio, on the other hand, is making waves as an alternative provider built on transparency, human support, and clear pricing. So, which one should you choose? Here’s our breakdown.

Pricing: Oxio Keeps It Simple

Freedom’s pricing is attractive, but only for existing mobile customers, and it may be limited to certain areas. Equipment or installation fees can apply, and prices may increase after a few months.

For example, on Freedom’s website you can read: “Freedom Home Internet offer is available for a limited time and is subject to change or cancellation without notice. Regular price and monthly credit displayed above are for select markets only. In all other Ontario markets, the regular price is $55/mo. with $16/mo. credit for 12 months. To be eligible to receive the Internet Plan discount, you must (i) be subscribed to an eligible Freedom Home Internet plan and (ii) have a wireless account with Freedom Mobile.”

Oxio offers one flat rate, all-inclusive. No hidden fees, no contracts, no mobile plan required. The modem, installation, and customer support are all included. It’s simple, fair, and transparent.

On Oxio’s website you can read: “The fair price you’d pick would stay locked in for as long as you’re with us. That might sound unbelievable, but since oxio started, we’ve never hiked prices for any of our customers.”

Connection Quality: Comparable in Urban Areas

Freedom relies on Shaw (now Rogers) infrastructure, which offers decent speeds in urban areas, but availability is still limited, especially outside Ontario and BC.

Oxio leverages high-quality local networks (such as Cogeco and Videotron), depending on your location. Whether it’s for remote work, gaming, or 4K streaming, Oxio delivers reliable and consistent performance.

Customer Support: Oxio Stands Out

Freedom follows a self-serve, low-cost model, with limited or automated support. That might work for some, but can quickly become frustrating when facing real technical issues.

Oxio’s customer service is human-first and refreshingly honest. You chat with real people (not bots), who are friendly, knowledgeable, and quick to help. This makes a big difference in everyday use.

Company Philosophy: Very Different Visions

Freedom is a discount brand owned by Rogers, with internet added as a value bundle.

Oxio was created as a user-first alternative, built on ethical values, clear communication, and a refusal to play the usual telecom games. Even after joining Cogeco, Oxio has kept its distinct voice and independent spirit.

Comparison Table: Oxio vs Freedom

Conclusion: Oxio Means Simple, Honest Internet

Oxio offers a different kind of experience in a complicated market: clear pricing, real human support, and stable performance. No hidden conditions, no temporary deals, no gimmicks.

Everything is included from day one. The support is friendly and quick. And most importantly, you stay in control.

FAQ – Oxio vs Freedom Internet

Do Oxio and Freedom Internet use the same network?

Yes. Both rely on existing infrastructure in Canada, depending on the region. The main difference is in the quality of the overall experience. With Oxio, users can also pair their service with Eero Wi-Fi systems, known for strong, stable coverage and optimized performance throughout the home — which improves daily reliability.

Why is Oxio considered simpler and more transparent?

Because the price you see is the price you pay. Oxio does not rely on limited-time promotions that later increase. Freedom Internet often uses conditional offers and variable pricing, which can make billing more unpredictable.

Is Oxio’s connection more reliable than Freedom’s?

In most service areas, Oxio offers a very stable connection for remote work, HD streaming, and online gaming. Freedom Internet can also be reliable, but the quality varies more depending on the network capacity available in specific neighborhoods.

How does customer support compare?

Oxio focuses on fast, human, and helpful support via chat and email — with real people solving real issues. Freedom Internet offers more automated and limited support, which can make troubleshooting slower or more complicated.

Why choose Oxio over Freedom Internet?

For a reliable and predictable Internet service with clear pricing and responsive human support. Oxio provides a modern alternative designed around the needs of customers, without big-telco complexity or surprises.

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