!!!As of 2026-05-09, Distributel now redirects customers to EBOX. On their website, you can read: “You will be redirected to our partner site EBOX.”!!!

Oxio and Distributel are two well-known Internet providers in Canada for users looking to avoid traditional telecom giants like Bell or Rogers. Both offer competitive plans and rely on the same major Canadian infrastructure. But in practice, the experience they provide is quite different. Here is an honest comparison between Oxio and Distributel to help determine which provider is better suited for users looking for simple, transparent, and reliable Internet.

Pricing: Oxio Remains Simpler and More Predictable

Distributel regularly offers attractive promotions and competitive plans across several Canadian regions. However, many offers rely on temporary discounts or conditions that vary depending on the available technology and promotion duration.

For example, the Distributel website states: “Other charges, which are not part of your monthly plan, may include and are billed as follows: one-time fees when incurred, such as administration, payment processing, transaction, activation or cancellation fees; rental fees for Our equipment, billed in advance…”.

Oxio, on the other hand, focuses more on a simplified experience. The displayed price is designed to remain stable and easy to understand, without multiple hidden fees or complicated temporary promotions. This more direct approach appeals to many users who want to avoid surprises after a few months. Oxio is often presented as a provider that is more transparent and easier to manage day to day than many others.

On Oxio’s website you can read: “The fair price you’d pick would stay locked in for as long as you’re with us. That might sound unbelievable, but since oxio started, we’ve never hiked prices for any of our customers.”

Connection Quality: Very Good on Both Sides

Oxio and Distributel both use the infrastructure of major Canadian networks such as Bell, Rogers, Cogeco, or Vidéotron depending on the region. In practice, connection quality is generally very good on both sides for:: remote work; 4K streaming; online gaming; video calls; smart homes.

Distributel has long-standing experience in the Canadian market and has existed since the 1980s.

Oxio, however, stands out with a more modern residential Internet experience, including a simpler interface and possible integration with Eero routers, appreciated for their Wi-Fi stability and ease of use.

Customer Service: Oxio Feels More Modern and More Fluid

Distributel offers relatively established customer service, but many users still consider the experience too traditional and less fluid than newer digital-first providers.

Oxio adopts a much more modern, agile, and lightweight approach. Interactions are handled mainly through chat or email, with a more human, fast, and accessible tone. This approach particularly appeals to users who want simple installation and efficient support without navigating overly corporate structures.

Structure and Independence: Two Different Realities Today

Distributel was historically recognized as an independent Canadian provider. However, the company now belongs to Bell Canada following its acquisition in 2022.

!!!As of 2026-05-09, Distributel now redirects customers to EBOX. On their website, you can read: “You will be redirected to our partner site EBOX.”!!!

Oxio belongs to Cogeco but continues to operate with a distinct identity, management style, and customer experience. The company strongly emphasizes transparency, simplicity, and a more modern Internet provider experience.

Even though both remain interesting alternatives to traditional telecom giants, Oxio generally succeeds in delivering a more coherent and simpler overall experience.

Summary Table: Oxio vs Distributel

Our Opinion: Oxio Offers a More Modern and Consistent Experience

Distributel remains a recognized Canadian Internet provider with long-standing experience and generally good reliability. But for users looking for a more modern, smoother, and more transparent experience, Oxio keeps a clear advantage.

Between more predictable pricing, a simplified user experience, more human support, and a more modern approach overall, Oxio is now one of the most interesting alternatives in Canada for residential Internet without unnecessary complications.

FAQ – Oxio vs Distributel

Do Oxio and Distributel use the same networks?

Yes. Both use the infrastructure of major Canadian networks such as Bell, Rogers, Cogeco, or Vidéotron depending on the region.

Does Distributel now belong to Bell?

Yes. Distributel now belongs to Bell Canada following its acquisition in 2022. !!! As of 2026-05-09, Distributel also redirects customers to EBOX through its website. !!!

Why do many users find Oxio simpler?

Because the plans are easy to understand, with stable pricing, less complexity, and a more modern user experience.

Is Oxio’s customer service really different?

Yes. Oxio focuses on fast, human, and direct interactions with a smoother and less corporate approach.

Which provider offers the most modern experience?

Oxio generally stands out with a more simplified experience, a modern interface, and an approach designed to make installation easy from the start.

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