Are you hesitating between Oxio and Fizz for your home Internet plan? These two providers stand out for their competitive pricing, their 100% online approach, and their desire to challenge traditional giants like Bell and Videotron. But between the two, which one really offers the best experience? Here’s our comparison.

Pricing and Transparency: Oxio Stands Out

Fizz offers customizable pricing, with the option to choose your speed and pay only for what you use. It’s a good idea, but prices can change without clear notice. In addition, some fees remain somewhat unclear, such as activation fees or technician visit charges.

For example, the Fizz website states: “Offers, services and prices are subject to change without prior notice and may differ by province. Applicable taxes are extra. Certain conditions apply”.

Oxio, on the other hand, takes a radically transparent approach. The listed price is clear, stable, and all-inclusive: modem, installation, and customer service. No unpleasant surprises. And most importantly, no fine print or hidden fees. This model appeals to more and more users who want to know exactly what they’re paying for—without the headache.

On Oxio’s website you can read: “The fair price you’d pick would stay locked in for as long as you’re with us. That might sound unbelievable, but since oxio started, we’ve never hiked prices for any of our customers.”

Internet Service Quality: A Tie (or Almost)

When it comes to performance, Fizz uses Videotron’s network, so reliability is generally solid, especially in urban areas. Speeds are decent, though some users report fluctuations during peak hours.

Oxio also uses high-quality infrastructure, particularly from Cogeco and Videotron. But what really makes the difference is the stability and consistency of the service. Many reviews highlight a smooth, uninterrupted connection, even during heavy remote work or high-quality streaming sessions.

Customer Service: Oxio Takes the Lead

This is often where everything changes. Fizz relies on a 100% self-service approach, without any phone support. If you’re comfortable with FAQs, forums, and chatbots, that might suit you. Otherwise… good luck.

Oxio offers human, available, and ultra-responsive customer service. Whether by email or chat, responses are quick, personalized, and honest. And most importantly: you speak with real people. It’s no surprise that Oxio’s customer service receives excellent reviews.

Values and Approach: Oxio, the Transparent Choice

Fizz belongs to Videotron (Quebecor), and while its image is young and modern, it’s still a subsidiary of a large corporation. That may reassure some, but it sometimes lacks a personal touch.

Oxio, meanwhile, was designed from the start as a transparent, ethical, and user-centered alternative. No flashy marketing, no manipulation—just honest service at a fair price. And that’s refreshing.

Summary Table: Oxio vs Fizz

Our Opinion: Why We Prefer Oxio Over Fizz

Fizz remains a good choice for users who are very autonomous and comfortable with a 100% online experience. But if you’re looking for reliable Internet, accessible customer support, total transparency, and an independent company that stands by its values, then Oxio is the best choice.

FAQ – Oxio vs Fizz

Do Oxio and Fizz use the same network?

Yes, both providers use the cable network. The main difference shows in how each one manages its service: Oxio offers a more stable and consistent experience, while Fizz depends more heavily on the policies and infrastructure of its parent company, Vidéotron.

Why is Oxio considered simpler than Fizz?

Because the price you see with Oxio is truly the price you pay. Everything is included—no hidden fees, no address-based variations, and no unexpected increases. Fizz is affordable at first, but its pricing and conditions can change depending on the area and the period.

Is Oxio’s customer service really different from Fizz’s?

Yes. Oxio focuses on human, fast, honest support, with real people answering.
Fizz, on the other hand, operates with a 100% automated system, which limits personalization and makes the support experience less flexible.

Is the connection better with Oxio or Fizz?

Both provide good cable-based speeds, but day-to-day stability generally leans in favor of Oxio, thanks to more consistent technical management. Fizz’s stability can vary more depending on the sector and network load.

Do Oxio and Fizz share the same company philosophy?

No. Oxio positions itself as a transparent, user-focused alternative, valuing simplicity and clarity.
Fizz is a digital sub-brand owned by Vidéotron, and therefore comes with the structure and constraints of a major telecom group.

Which provider offers the most predictable long-term experience?

Oxio. Thanks to its simple structure and fixed pricing, Oxio offers a more stable and consistent experience over time, both in terms of cost and customer support.

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